Privacy policy

At Neilotaâ„¢ ("Neilota", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect certain information, including:

Personal Information

Information you voluntarily provide, such as:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Payment information

  • Customer service communications

Technical Information

Information collected automatically through your device and browser, including:

  • IP address

  • Browser type

  • Device information

  • Website activity

  • Referral sources

  • Cookies and tracking technologies

How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Verify transactions and prevent fraud

  • Provide customer support

  • Improve website performance and user experience

  • Send order confirmations and shipping updates

  • Respond to inquiries and support requests

  • Comply with legal obligations

Where permitted by law, we may also send promotional communications regarding products, offers, and updates. You may unsubscribe at any time.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and improve your browsing experience.

Cookies may be used to:

  • Remember shopping cart contents

  • Save user preferences

  • Analyze website traffic

  • Improve marketing performance

  • Measure advertising effectiveness

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Sharing Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and fulfillment partners

  • Website hosting services

  • Analytics providers

  • Marketing platforms

  • Fraud prevention services

These partners only receive information necessary to perform their services.

Payment Security

Payments are processed through secure third-party payment providers.

Neilotaâ„¢ does not store complete credit card information on its servers. Payment information is handled using industry-standard security measures provided by authorized payment processors.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to personal data

  • Correction of inaccurate information

  • Deletion of personal information

  • Restriction of processing

  • Withdrawal of marketing consent

  • Request for a copy of stored data

To exercise these rights, please contact us using the information below.

International Data Transfers

Because our services operate internationally, your information may be processed or stored in countries outside your place of residence.

By using our services, you acknowledge that your information may be transferred and processed in accordance with this Privacy Policy.

Third-Party Services

Our website may contain links to third-party websites or services.

Neilotaâ„¢ is not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Children's Privacy

Our website and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, appropriate steps will be taken to remove it.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service offerings.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: support@neilota.com

Neilotaâ„¢

Committed to protecting your privacy and maintaining a secure shopping experience.