Terms of service

Welcome to Neilotaâ„¢. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing this website, you confirm that you are legally capable of entering into binding agreements under the laws applicable in your jurisdiction.

You agree to use our website only for lawful purposes and in accordance with these Terms.

2. Products and Availability

We strive to provide accurate product descriptions, images, pricing, and availability information.

However, we do not guarantee that all content displayed on the website is free from errors, omissions, or inaccuracies.

We reserve the right to:

  • Modify product information at any time

  • Limit product quantities

  • Refuse or cancel orders

  • Discontinue products without notice

3. Pricing and Payments

All prices displayed on our website are listed in the applicable currency shown at checkout.

Neilotaâ„¢ reserves the right to update prices, discounts, promotions, and product offerings without prior notice.

Payment must be completed before an order is processed and shipped.

4. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product availability issues

  • Pricing errors

  • Suspected fraud

  • Unauthorized transactions

  • Violation of these Terms

If payment has already been collected for a cancelled order, an appropriate refund will be issued.

5. Shipping and Delivery

Shipping estimates are provided for informational purposes only.

Actual delivery times may vary due to factors beyond our control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Regional disruptions

Neilotaâ„¢ is not responsible for delays caused by third-party shipping providers once an order has been dispatched.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Branding

  • Graphics

  • Product descriptions

  • Website design

  • Images

  • Text

is the property of Neilotaâ„¢ or its content providers and is protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access to systems or accounts

  • Distribute malicious software or harmful code

  • Interfere with website functionality

  • Violate intellectual property rights

  • Provide false or misleading information

Violation of these rules may result in restricted access or legal action where appropriate.

9. Third-Party Services

Our website may contain links, integrations, or references to third-party services.

Neilotaâ„¢ does not control and is not responsible for the content, availability, policies, or practices of third-party websites or providers.

Users access third-party services at their own discretion and risk.

10. Disclaimer of Warranties

All products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Neilotaâ„¢ makes no warranties, express or implied, regarding:

  • Website availability

  • Product suitability

  • Uninterrupted service

  • Error-free operation

  • Accuracy of information

Individual product results and experiences may vary.

11. Limitation of Liability

To the maximum extent permitted by law, Neilotaâ„¢, its owners, employees, affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website

  • Purchase of products

  • Service interruptions

  • Data loss

  • Delayed deliveries

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Neilotaâ„¢ from any claims, damages, liabilities, losses, or expenses arising from your misuse of the website or violation of these Terms.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to These Terms

Neilotaâ„¢ reserves the right to update, modify, or replace these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws and regulations without regard to conflict-of-law principles.

16. Contact Information

For questions regarding these Terms of Service, please contact:

Email: support@neilota.com

Neilotaâ„¢

Comfort Designed For Everyday Life.